Sunday, May 17, 2009

H.E.R.O. - Highway Emergency Response Operators



You can see these yellow cars called the H.E.R.O.'s cars around Atlanta's Highway. The Highway Emergency Response Operators program is a freeway service Patrol operated in metro Atlanta, GA - USA by the Georgia Department of Transportation (GDOT). It is a part of GDOT's Office of Traffic Operations. Both the program and the individual vehicles are typically referred to by the acronym HERO. The program began in Atlanta in 1994 and has since been expanded in association with GDOT's Navigator Intelligent Transportation System program.

But, What is the H.E.R.O. Program?

The Highway Emergency Response Operators program is a freeway service patrol operated in metro Atlanta, USA by the Georgia Department of Transportation (GDOT). It is a part of GDOT's Office of Traffic Operations. Both the program and the individual vehicles are typically referred to by the acronym HERO. The program began in Atlanta in 1994 and has since been expanded in association with GDOT's Navigator Intelligent Transportation System program.

The HERO unit's primary purpose is to minimize traffic congestion by clearing wrecked or disabled vehicles from the roadway lanes and providing traffic control at incident scenes. As a secondary service, HERO's function as a service patrol; assisting stranded motorists who may have a flat tire or are out of fuel. In addition to their normal duties in metro Atlanta, HEROs have been deployed in the past to assist with traffic control at the The Master golf tournament in Augusta, Georgia and along Interstates 75 and 16 during hurricane evacuations.

HERO truck operators are GDOT employees, distinguishing the program from freeway service patrols in other states, such as California, which are operated under contract by private tow truck companies. The HERO day is split into four shifts - Alpha (morning), Beta (afternoon), Charlie (weekend) and Delta (overnight). The program operates 24 hours a day, seven days a week. Typically, HEROs work between 55,000 and 60,000 incidents per year.

Motorists needing HERO assistance may dial 511 (and press 1) to reach a HERO dispatcher. 511 is also the number for general traffic information throughout the state of Georgia.

9 comments:

Anonymous said...

They don't do what they're saying...
My wife was late at work after she got a flat tire right 1/2 mile away from HERO's parking and after she called 911 and they said that somebody was coming to replace the tire.45 min passed and i've got there(I-85-S exit 86)from Gwinnett county(Lawrenceville)and all 5 or 6 ''HERO'' vehicles that passed by didn't stop.What kind of service they perform?IT was to hot maybe for them to get out of the nice clima they have in theyr cabin.THEY WASTE MONEY ON GAS DRIVING AROUND FOR NAOTHING.

L. MyyA said...

I just want to say thanks for the flat service assistance on 11/16 on the 285 S corridor. I was preparing to call AAA and HERO pulled up. Very nice service providers, and explained how the service works (calling 511).

Anonymous said...

To the anonymous commenter lady that call 911 for a flat tire, in my opinion this lady should be arrested for abusing the 911 system the only responder should have been a GA state trooper.

Kitty V said...

I had a flat tire on I-285 Outer Loop, just after Spaghetti Junction, and called my husband and then 511.

Terry M. in truck 532 arrived within 5-10 minutes. Not only was he friendly, he was efficient and professional. He changed my tire as my husband arrived.

I have to tell you that the sight of that yellow truck pulling up behind me was truly wonderful.

That day, I had TWO knights in shining armour!

Anonymous said...

Thank you to H.E.R.O. for changing my son's tire within 5 minutes after his flat on hwy 85. Before I could even get them on the phone they were already at the scene and are greatly appreciated by my family. Its a great program, and makes the roads much safer! You are our Hero!

Anonymous said...

I just wanted to say thank-you to the HERO driver for changing my tire yesterday.6/17

I didn't get his name but he
was very fast, professional and
caring. I was near I-285 and Spaghetti Junction just after Buford hwy. What a great service.
Thanks again
Jackie b.

DEEDEE said...

Thanks so much for Dwayne Simpson , from the H.E.R.O unit. Badge #578. He did an excellent job changing our flat tire on I285 today at about 2:30 - 3pm 8/19/13. He was fast, polite and efficient with helping to move our vehicle from the left side of the highway to the right to change our flat tire. Me and my friend,Theresa C.were so very THANKFUL!!!!! We love what you all do to make it safe for ladies like ourselves. We called AAA but they never got there as quick as H.E.R.O did. THANK YOU HERO from the bottom of our hearts. WE LOVE YOU!!!!!! And Mr. SIMPSON you are WONDERFUL. WE LOVE YOU MUCH!!!!!

Deloris C. & Theresa C.

Alvin Savage said...

I was on my way home when from work when I had a flat. A hero came up and fix my tire in 5 minutes flat!!! I have nothing but good things to say about this company. I thank you guys for all you do....

Alvin S.

Alvin Savage said...

I was on my way home when from work when I had a flat. A hero came up and fix my tire in 5 minutes flat!!! I have nothing but good things to say about this company. I thank you guys for all you do....

Alvin S.